Return & Refund Policy
No worries, we completely understand if you change your mind. Here's how our return process works:
Changed your mind? You have 30 days from receiving your order to return it, no questions asked. Just make sure the product is in its original condition, unopened, and in its original packaging. Returns are free of charge.
Received something defective or wrong? We'll make it right immediately. Free return shipping, full refund or replacement, your choice.
How to start a return Simply email us at nerdcastle3d@gmail.com or call 0729 401 235 and we'll guide you through the process.
Refunds Your refund will be processed within 14 days of us receiving the returned item, back to your original payment method or any bank account you specify.
What can't be returned? A few exceptions apply by law:
- Custom or personalized products (including made-to-order 3D prints)
- Unsealed digital content, audio/video recordings
- Items that have been mixed with other products by nature
- Newspapers and magazines (excluding subscriptions)
- Perishable or rapidly expiring goods